Support & FAQs
Find quick answers below, or reach out — our Aussie team is on chat 7 days a week.
Live chat
Mon–Sun, 7am–9pm AEST. Average response: 90 seconds.
hello@mangomobile.com.au — we reply within 4 hours.
Help centre
Quick answers to the most common questions, 24/7.
Common questions
How long does activation take?
eSIMs activate within minutes — you'll get a QR code by email. Physical SIMs ship same day, arriving in 1–2 business days.
Will I lose service when I port my number?
No — most ports finish within 30 minutes during business hours, and you stay connected to your old carrier until the moment we activate.
What happens if I run out of data?
Your speed slows but you stay connected for browsing. You can top up extra data any time from your account, or upgrade to a bigger plan.
Can I use my plan overseas?
Standard plans are for Australian use. International roaming add-ons are available — contact us for details before you travel.
How do I cancel?
Pause or cancel any time from your account, no calls or fees. We charge per month, so you'll have service until the end of your billing period.